MERIDIAN
IT service management without enterprise complexity.
MERIDIAN brings IT requests, equipment ownership, service-level tracking, and operational reporting into one web application.
One application for everyone who touches IT.
Navigation follows each person's role and the modules their organization has switched on.
- Requesters
- Submit and follow tickets and service requests, and see the equipment assigned to them.
- Technicians
- Work from the IT dashboard and queues, manage assets, and fulfil requests.
- Managers
- Review assigned approvals, submitted time, and team workload.
- Administrators
- Manage users, sign-in, labor rates, and which modules are switched on.
What is in it today.
Municipal, education, nonprofit, and commercial organizations share one core application, with feature bundles controlled separately for each.
- Tickets and service levels
- Create, assign, and resolve tickets with comments, internal notes, attachments, service-level tracking, and requester satisfaction.
- Assets and configuration
- Track inventory, assignment and check-out, QR lookup and labels, license seats, warranties, disposal, and how items relate to each other.
- Replacement forecast
- Plan replacements and expected cost over the next three fiscal years, by category and by asset, with CSV exports.
- Service catalog
- Publish services, take requests, and route them through approval and fulfilment queues.
- Changes and problems
- Plan changes with an owner, a task plan, advisory-board votes, freeze windows, rollback, and review. Record problems and known errors.
- Contracts and vendors
- Keep contracts, vendor details and history, and report on upcoming renewals.
- Knowledge base
- Write and publish articles, collect feedback, and search by category.
- Time and labor
- Record time, submit it for independent approval, and apply dated labor rates by department.
- Reporting and statements
- Operational reports, an executive overview, and departmental showback statements with PDF and CSV exports.
- Import center
- Validate and import departments, directory records, vendors, assets, contracts, and historical tickets from CSV.
- Service status
- Show service status, planned outages, and updates to signed-in staff, with an optional public status page.
- Announcements
- Publish announcements to chosen audiences, and correct or withdraw them without losing the record.
Budget planning
Know what needs replacing before the budget is due.
The forecast places every asset in the fiscal year its replacement falls due, using the lifecycle set for its category, its warranty, or its license renewal date.
Assets with no recorded cost or purchase date are shown as unknown instead of being counted as zero, so the total never looks more complete than the records behind it.
Security and sign-in
- Sign-in by password with an authenticator code, or by Microsoft Entra single sign-on bound to a verified domain.
- Five membership roles with cumulative permissions, enforced on the server and not by hidden menus.
- Each organization's records are isolated by row-level security in the database.
- New ticket attachments stay quarantined until a malware scan records a clean result.
- Tracked sessions, idle and absolute expiry, account lockout, and an audit history of changes.
Where it stands
- AI ticket assistance is built and switched off until it has been accepted for use.
- Outbound email delivery and Microsoft Intune device sync are built and switched off for the same reason.
- No accessibility conformance claim and no tested recovery-time claim are made yet.
- It is an installable web app. It is not an app-store package and does not work offline for business records.
Status as of the September 27, 2026 release review, which passed 1,179 automated tests and six end-to-end browser journeys.
See whether MERIDIAN fits your IT department.
We will walk you through it with a fictional organization and talk through what adopting it would involve.
Or call 432-315-3734