Process Improvement
Lean Six Sigma, DMAIC execution, SOPs, KPIs, and control plans built around how the city actually works.
For city governments
Digital systems and process improvement for cities.
CivAIgentics helps municipal teams recover value, improve workflows, deploy useful AI, and build dashboards that support decisions instead of decorating reports.
$9M+
Verified municipal value
140,000
Residents served through Jacky 3.0
$6M+
Utility-billing recovery corrected
CSSC
Accredited municipal LSS program
Municipal work areas
The work starts with operating reality: staff capacity, public accountability, legacy systems, council expectations, and services residents actually use.
Revenue Recovery
Forensic review of billing logic, water loss, fee schedules, workflow drift, and the controls needed to hold the fix.
Resident AI Assistance
Website and phone AI assistants grounded in real procedures, escalation rules, and privacy-safe quality monitoring.
Dashboards & Platforms
Strategic planning, KPI, ITSM, water intelligence, and operating dashboards that make performance visible.
Jacky 3.0: municipal AI with operating controls
Jacky 3.0 uses xAI/Grok realtime voice across widget and phone channels, with deterministic local policies, grounding, official-site fallback controls, and anonymized QA summaries instead of raw transcript storage.
Explore AI implementationWaterPulse Texas: water loss intelligence
WaterPulse Texas maps TWDB water loss audits, TCEQ violations, financing signals, and city financial context into practical revenue recovery intelligence for Texas utilities.
Visit WaterPulse TexasNeed a city system that survives implementation?
Start with the workflow, the people, the constraints, and the evidence. Then build the technology.
Start a municipal conversation